I think you have to start with something as simple and basic as setting a standard that every customer must be greeted within a certain amount of time with a genuine greeting, eye contact and an authentic smile.
First impressions do count. Is clienteling a part of your expectation? That definitely requires a genuine rapport and a level of trust for the sales person to ask the customer if they would like to be added to their customer database, and for the customer to give out their private information.
Building a friendly, genuine rapport with customers is really the key. Whatever you decide are your expectations for the experience you want your customers to have when they enter your business must be clearly articulated and then taught to your employees — and then of course managed.
In the end, whatever your expectations, keep them as simple and basic as possible. By making our expectations too complicated and not just focusing on the basics — at least in the beginning — we are putting a stumbling block squarely in front of our sales people who we expect to establish a genuine, friendly and comfortable rapport with our customers.
So it seems that hiring the right people for your business is fairly complicated and starts with first doing some homework on what your expectations are for the kind of experience you want for your customers when they enter your business and then deciding what qualities you need to look for when interviewing candidates that will hopefully get you to your expectation.
Hiring is complicated, but so, so many retailers give it so little attention. We will continue to explore this topic in upcoming posts. You are commenting using your WordPress. Generate ad many alternative solutions as possible. Identify and define the problem. Monitor and evaluate the solution. My background is in engineering, IT and business. I am a chief operative and co-founder of Homework Nest www.
I am committed to oversee homework nest to give its clients value for money. Success is my drive. The only real choice that this firm has is to try to get more of its employees to be like Peter.
There are at least two ways to do this. One way to do this would be to be more careful in their How would you help a customer solve their problems face to face? Of course, the exact actions that I would take to help a customer solve their problems would depend very much upon what their problem was. There might be some problems that they have with my firm How would you deal with a customer that has a problem by phone?
The answer to this will be, for the most part, very similar to the answer to your question about taking care of a customer in a face-to-face situation.
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Customer Service Questions and Answers - Discover the downoloadzvz.gq community of teachers, mentors and students just like you that can answer any question you might have on Customer Service. BSBCUS Implement customer service. Activity 4. 1. why is customer feedback important? Discuss in words. 2. Describe how customer feedback should .
Dec 01, · Question description Is Customer Service Dead?Reflect on a recent experience you have had as a customer. Was the customer service a good experience or a bad experience? Describe the experience. Explain your downoloadzvz.gq imagine that you are the manager of that department. As the manager, what would you say to the employee about your experience? I promised in my last post titled, “In the Beginning,” that my next post would be about what needs to happen before your first customer walks in the door. You must hire the right people. I also spoke to the idea that the customer experience starts the minute a customer enters your business, and perhaps.